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Terms & conditions

 

 

VALIDITY OF PRICES

 

Prices are in Icelandic Krona (ISK) as shown on our website. Please note that online rates may change without notice.

 

TAXES AND FEES

 

All taxes and fees are included in the price

 

CHANGES 

 

All our trips and outdoor activities depend on the weather and other conditions. Adventure Point reserves the right to change your itinerary or cancel your trip with your safety in mind. If we are forced to cancel your trip due to factors outside of our control before it starts, you will be fully refunded for the prepaid trip. 

 

As we are operating trips on and around a glacier we will have to adapt the tour to suit the conditions on the glacier with the safety of our clients in mind as the deciding factor. An example might be that the caves are flooded then we will not enter them but hike up on the glacier to explore other phenomena. If we are forced to change your itinerary at some point during your trip you may or may not be partially refunded for your tour, this depends on what trip you are on and at what stages that trip is. This refund is never more than 50% since in most cases the majority of our operating costs have already been realized after your trip starts.

All our tours depend on weather and glacier conditions. Adventure Point reserves the right to change routes and locations and/or cancel your trip without prior notice, keeping your safety in mind, should the necessity arise.

 

Please keep in mind that Iceland is an island where the weather changes fast, often, and unpredictably. Our number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. 

 

CANCELLATION

 

All cancellations of tours must go through our office by email to info@adventurepoint.is. If clients cancel their tour more than 24 hours prior to departure we refund the trip in full. If clients cancel their tour within 24 hours of departure no refund will be given. Please note that if the weather or other conditions prevent us from going on the tour we will repay the client, but we don’t repay the fee if the client is late, or doesn’t show up even if the weather is very bad, in case that we are able to do our trip. So we recommend staying in a hotel or guesthouse east of Skaftafell in Vatnajokull National Park, and close to or in Höfn.

MEETING POINT

As the traveler, you are responsible for arriving at the meeting point on time for your tour. This includes being ready at the correct time at the proper location at least 10 minutes before departure time. The meeting point is the Jokulsarlon Glacier Lagoon parking lot. 

 

Please note that Jokulsarlon’s parking lot may be full, and it may take time to find a spot for your car, especially during the high season. Please manage your time carefully.

 

In a case if you do not arrive on time for your tour and/or are late to the meeting point, we consider it a no-show, and you are not entitled to a refund. 

INSURANCE

 

We advise all our clients to have insurance.

 

EQUIPMENT AND CLOTHING

 

All clients must be wearing good shoes for walking in rough nature. Waterproof clothing on a rainy day and otherwise dress according to weather conditions. Please remember that in Iceland you can expect the weather to change very rapidly so bring appropriate clothing with you. Adventure Point takes no responsibility for damaged clothing.

 

 

LIABILITY

 

No responsibility is accepted for losses, expenses due to delays, changes in flights, closed roads, or other services, because of strikes, accidents, sickness, damage, negligence, weather, war, changes in bus schedules, or other similar causes. Adventure Point does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties, or exterior circumstances such as weather, natural occurrences, war, or other similar causes.

ALCOHOL AND DRUG

 

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.

 

LAW AND VENUE

 

Service transactions are subject to the terms defined in the Act on Housing and Teleshopping Agreements no. 46/2000 and the Act on Service Purchase no. 42/2000. The Adventure Point ehf venue is in Egilsstaðir.

 

LITIGATION

 

If legal action against Adventure Point comes, it shall be conducted by District Courts of Iceland, Lyngási 15, Egilsstöðum. Phone: +354 432-5070.

 

CONFIDENTIALITY

 

 

The seller is fully informed by the buyer of all the information that the buyer issues in connection with the transaction. Information will not be disclosed to third parties under any circumstances.

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